Various community transportation organizations struggle with developing volunteer driver programs, with the greatest barrier being driver insurance. Some community transportation providers report that they have difficulty in recruiting volunteer drivers because of liability concerns, as well as confusion and inconsistency regarding insurance options available. Insurance costs and coverage vary among individual insurance companies, and volunteer drivers are understandably reluctant to “shop around” for more suitable coverage if their current insurer raises extra requirements.

While changes to insurance industry practices and the regulatory environment are beyond the scope of this project, developing consistent guidelines and best practices for community transportation providers regarding insurance will help in the recruitment and retention of volunteer drivers.

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Thank you to our Funders: NS Department of Communities, Culture and Heritage and NS Transit Research Incentive Program